Privacy Policy

Claddagh Home Care
Trading name of Dublin City Counselling Services Ltd

Effective date: 15.01.2026

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1. Who We Are

Claddagh Home Care is a trading name of Dublin City Counselling Services Ltd, an Irish-registered company providing home care, live-in care, counselling, and psychotherapy services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in line with the General Data Protection Regulation (GDPR).

Data Controller:
Dublin City Counselling Services Ltd
Email: info@claddaghcare.ie
Website: www.claddaghcare.ie

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2. What Personal Data We Collect

We may collect and process the following information:

• Name

• Email address

• Phone number

• Address

• Information submitted through contact or enquiry forms

• Booking and appointment details

• Correspondence sent to us by email or messaging platforms

• Technical data such as IP address, browser type, and site usage (via analytics)

We do not knowingly collect data from children without parental consent.

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3. How We Collect Your Data

Your data is collected when you:

• Submit a form on our website

• Contact us by email, phone, or messaging services

• Book or enquire about services

• Use our website (via cookies and analytics tools)

 

4. Why We Use Your Data

We use your data to:

• Respond to enquiries

• Provide and manage services

• Arrange assessments, appointments, and care services

• Meet legal and regulatory obligations

• Improve our website and services

• Maintain records in line with professional and legal requirements

We only process data where we have a lawful basis, such as consent, contract, or legal obligation.

 

5. How We Store and Protect Your Data

Your data is stored securely using appropriate technical and organisational safeguards.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Access to data is restricted to authorised personnel only.

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6. Sharing Your Data

We do not sell or rent your personal data.

We may share information only where necessary:

• With trusted service providers (e.g. secure email, booking or hosting platforms)

• Where required by law

• To protect the safety of clients, carers, or others

All third parties are required to comply with GDPR.

 

7. Data Retention

We retain personal data only for as long as necessary:

• To provide services

• To meet legal, tax, or professional obligations

• In line with healthcare and counselling record-keeping standards

 

8. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Data Protection Commission (Ireland)

Requests can be made by emailing info@claddaghcare.ie.

 

9. Cookies

Our website uses cookies to improve functionality and analyse usage.

You can control or disable cookies through your browser settings.
Further details are available in our Cookie Policy (if applicable).

 

10. Changes to This Policy

We may update this policy from time to time.
The most recent version will always be published on our website.